ISN Canada Group Inc.
has created this privacy statement in order to demonstrate our
firm commitment to privacy. The following discloses our information
Information Collection and Use
When you make a decision to send through an inquiry using one of our
online forms, ISN Canada Group Inc.
will use your information to process your inquiry. We will also send you
emails to confirm your inquiry and we may need to contact you via phone,
postal mail or email if we have other questions regarding your inquiry.
This web site contains links to other sites. ISN
Canada Group Inc. does screen our recommended links, however, please be
aware that ISN Canada Group Inc. is
not responsible for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy
statements of each and every web site that collects identifiable
information. This privacy statement applies solely to information collected
by this web site.
If you provide us with your contact information, we will use that
information to contact you back regarding your inquiry.
We will not share any information you give us with anyone outside of ISN Canada Group Inc.
Contacting the Web Site
If you have any questions about this privacy statement, please
ISN Canada Group Inc., Ontario Division
Commitment to Privacy
The appropriate collection, use and disclosure of your
personal contact information is fundamental to our
day-to-day operations and long term planning.
Protecting the privacy and the confidentiality of your
personal information is important to the staff and directors of ISN Canada Group Inc.
We strive to provide you with an enjoyable product and
service. Every staff member of ISN Canada Group Inc. must abide by our commitment to
privacy in the handling of personal information. This policy was last modified on August
Applicability of This Privacy
privacy and demonstrates the ways we ensure that your privacy is
applies to the personal information of all our members and customers that
is in our possession and control in all forms (written, electronic &
What is Personal Information?
Personal information means identifying information
about an individual relating to their product and service preferences;
The 10 Principles of
information practices, applicable laws and standards of practice.
We take our commitment to securing personal privacy
very seriously. Each employee
associated with ISN Canada Group Inc. is
responsible for the personal information under his/her control. Our employees are informed about the
importance of privacy and receive information periodically to update them
2. Identifying Purposes: Why We Collect
We ask you for information to establish a relationship
and serve your needs at ISN Canada Group Inc.,
We obtain all of our information about you directly
from you. You are entitled to know
how we use your information and this is described in the Privacy Statement
posted. We will limit the information we collect to what we need for those
purposes, and we will use it only for those purposes. We will obtain your consent if we wish to
use your information for any other purpose.
You have the right to determine how your personal
information is used and disclosed.
For most purposes, your consent is implied as a result of your use
of our products and services.
Customers who have withdrawn consent to disclose
personal information must sign and date the Consent to Withdrawal Form. It
is understood that the consent directive applies only to the personal information which the customer has already provided, and
not to personal information which the customer might provide in the future.
Your written Consent to Withdrawal Form will be forwarded to the Privacy
Officer who will document the request in your records and notify
appropriate supporting staff.
We collect information by fair and lawful means and
collect only that information which may be necessary for purposes related
to providing you service and products that ISN
Canada Group offers.
5. Limiting Use, Disclosure and
The information we request from you is used for the
purposes defined. We will seek your
consent before using the information for purposes beyond the scope of the
posted Privacy Statement.
Under no circumstances do we sell customer lists or
other personal information to third parties. There are some types of disclosure of
your personal information that may occur as part of ISN
Canada Group Inc. fulfilling its routine obligations;
such as warranties. This product suppliers on the understanding that they
to provide business services for ISN Canada.
We will retain your information only for the time it
is required for the purposes we describe and once your personal information
is no longer required, it will be destroyed. However, some information is kept for a longer
We endeavour to ensure that
all decisions involving your personal information are based upon accurate
and timely information. While we
will do our best to base our decisions on accurate information, we rely on
you to disclose all material information and to inform us of any relevant
7. Safeguards: Protecting Your Information
We protect your information with appropriate
safeguards and security measures. ISN Canada
Group maintains personal information in a combination of paper and
electronic files. Recent paper
records concerning individuals’ personal information are stored in files
kept onsite at our office. Older
records may be stored securely offsite.
Access to personal information will be authorized only
for the employees associated with ISN Canada
Group Inc., and other agents who require access in the performance of their
duties, and to those otherwise authorized by law.
Other organizations and agents must agree to abide by
necessary to perform the services for which they are engaged, and will
require that they not store, use or disclose the
information for purposes other than to carry out those services.
Our computer systems are password-secured and
constructed in such a way that only authorized individuals can access
secure systems and databases.
If you send us an e-mail message that includes
personal information, such as your name, phone number and email address, we
will use that information to respond to your inquiry. Please remember that e-mail is not
necessarily secure against interception.
If your communication is very sensitive, you should not send it
electronically unless the e-mail is encrypted or your browser indicates
that the access is secure. When we provide information to more than one
email recipient at a time, we will protect your privacy by sending the
message using blind copies (bcc).
8. Openness: Keeping You Informed
ISN Canada Group Inc. has
website at www.isnontario.ca
If you have any additional questions or concerns about
privacy, we invite you to contact us by phone or in person and we will
address your concerns to the best of our ability.
With limited exceptions, we will give you access to
the information we retain about you within a reasonable time, upon
presentation of a written request and satisfactory identification.
We do not charge you a fee for this service.
If you find errors of fact in your information, please
notify us as soon as possible and we will make the appropriate
corrections. We are not required to
correct information relating to observations or opinions made in good
faith. You have a right to append a
short statement of disagreement to your record if we refuse to make a
If we deny your request for access to your personal
information, we will advise you in writing of the reason for the refusal
and you may then challenge our decision.
10. Challenging Compliance
We encourage you to contact us with any questions or
concerns about any aspect of our handling of your information.
In most cases, simply telling us about it and
discussing it resolve an issue. You
can reach us at:
ISN Canada Group Inc., Ontario Division
448 North Rivermede Rd,
If, after contacting us, you feel that your concerns
have not been addressed to your satisfaction, you have the right to
complain to the Information and Privacy Commissioner/Ontario. The Commissioner can be reached at:
Bloor Street East, Suite 1400